FAQs
Frequently asked questions
Have questions? We’re here to help.
Who pays for shipping?
Shipping costs are calculated at checkout and paid during purchase.
When can I return an item?
Returns are only allowed if the wrong item is sent, the item is materially damaged, or it is significantly different from the listing.
Can I return due to change of mind?
No. Change-of-mind returns are not accepted for confirmed and accepted orders on Haustidy.
How long does delivery take?
Delivery timelines depend on the active logistics route and are usually same-day to 7 working days.
How long is the inspection window?
Buyers have 48 hours from confirmed delivery to report issues using the order confirmation form.
When are approved refunds processed?
Approved refunds are processed to the original payment method or Haustidy wallet and may take 1-7 business days.
Why Buy and Sell on Haustidy
Safer than peer-to-peer marketplaces
Escrow Protection
Payments are held in escrow and released only after delivery is confirmed and the inspection process is completed.
Inspection & Dispute Handling
Buyers have 48 hours after confirmed delivery to inspect items and report issues. Haustidy reviews and resolves disputes before payout.
Managed Logistics
We coordinate pickup from sellers and delivery to buyers end to end across active logistics routes.