FAQs
Have questions? We’re here to help.
Shipping costs are calculated at checkout and paid during purchase.
Returns are only allowed if the wrong item is sent, the item is materially damaged, or it is significantly different from the listing.
No. Change-of-mind returns are not accepted for confirmed and accepted orders on Haustidy.
Delivery timelines depend on the active logistics route and are usually same-day to 7 working days.
Buyers have 48 hours from confirmed delivery to report issues using the order confirmation form.
Approved refunds are processed to the original payment method or Haustidy wallet and may take 5-7 business days.
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Payments are held in escrow and released only after delivery is confirmed and the inspection process is completed.
Buyers have 48 hours after confirmed delivery to inspect items and report issues. Haustidy reviews and resolves disputes before payout.
We coordinate pickup from sellers and delivery to buyers end to end across active logistics routes.